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Microsoft Teams Phone

Bring Business Calling Into the Workspace Your Staff Know Best.

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Managed IT

Extend Teams Into Your Business Phone System

For organisations already using Microsoft Teams, a separate telephony platform can mean additional applications, administration and user training. Teams Phone adds business telephone capabilities to the Teams environment.

Business Calling Through a Familiar Microsoft Experience

With the appropriate licensing and telephone network connection, users can call customers, suppliers and colleagues through a familiar interface. Vision helps assess call handling, devices, connectivity and existing services so deployment is properly planned.

Key Benefits

A Familiar Experience. A More Connected Approach.

Simplify Everyday Communication

Bring external calling into the same application as Teams collaboration.

Support Hybrid Working

Give users access to business calling across supported desktop and mobile devices.

Align With Microsoft Administration

Manage calling policies and user settings within your wider Teams environment.

Reduce Platform Duplication

Assess opportunities to consolidate separate calling applications and onsite telephone systems.

Retain Connectivity Choice

Select Operator Connect or Direct Routing according to your operational requirements.

Direct Callers Appropriately

Use automated attendants and call queues to guide callers to departments or available colleagues.

Your Questions Answered

Microsoft Teams Phone FAQs

Is Teams Phone Included With Microsoft Teams?

Not automatically. Users need an appropriate Teams licence, Teams Phone entitlement and telephone network connectivity for external calling. We’ll review what your existing subscriptions provide.

Do We Need Microsoft Calling Plans?

Not when using Gamma’s Operator Connect or Direct Routing services for telephone network connectivity. The relevant Microsoft Teams and Teams Phone licensing is still required.

Can We Retain Our Telephone Numbers?

Existing numbers can often be transferred. We’ll confirm eligibility, dependencies and migration arrangements before agreeing the approach.

Can Teams Phone Replace Our Existing Phone System?

For many organisations, yes. Specialist requirements such as contact centres, analogue equipment and recording should be assessed before deciding the scope.

What Happens if Connectivity Is Lost?

Calling can be affected by internet, power or service outages. Continuity planning should consider backup access and alternative calling arrangements.

How Much Does Teams Phone Cost?

The total depends on Microsoft licensing, connectivity, calling plans, devices and any additional services. Vision can build a proposal around your requirements.

Make Teams Part of Your Telephony Strategy

Identify the right calling approach for your Microsoft environment with Gamma.

Contact Vision