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VoIP / Hosted Telephony

Business Calling That Works Beyond the Office.

Contact Vision
Managed IT

Move Your Phone System Forward

Traditional telephone systems can become difficult to maintain, expand and adapt to changing working patterns. Separate systems across sites add complexity, while remote users may struggle to access the same capabilities as office-based colleagues.

Cloud Telephony for Offices, Remote Teams and Growing Organisations

Hosted telephony moves the core phone system into the cloud. Working with Gamma, Vision helps assess the platform, connectivity and migration requirements together, so telephony supports both user needs and IT priorities.

Key Benefits

More Flexibility. Less Infrastructure to Manage.

Reduce Onsite Maintenance

Move core telephony hosting and platform updates away from local equipment.

Support Distributed Teams

Give users access to business calling across offices and remote locations.

Simplify Administration

Manage users, numbers and call settings through central administration tools.

Adapt to Business Changes

Add users and adjust services as requirements evolve, subject to licensing and contract terms.

Plan for Continuity

Build call routing and connectivity resilience into your approach.

Understand Call Activity

Use reporting to review call volumes, missed-call patterns and service performance.

Your Questions Answered

VoIP & Hosted Telephony FAQs

What Is the Difference Between VoIP and Hosted Telephony?

VoIP is the technology used to carry voice calls over IP networks. Hosted telephony is a service where the phone system runs in a provider’s cloud infrastructure, using VoIP for calling.

Can We Keep Our Existing Telephone Numbers?

Existing numbers can often be transferred through number porting. Eligibility, timings and any dependencies need to be confirmed before migration.

Do We Need New Handsets?

That depends on your current equipment and the selected service. Compatible desk phones may be used, while some users may prefer desktop or mobile applications.

Will Our Existing Broadband Support It?

We’ll assess capacity and connection quality alongside your wider network usage. Reliable calling depends on latency, jitter and packet loss as well as available bandwidth.

What Happens if a Site Loses Internet Access?

Local users may lose access through that connection. Backup connectivity, alternative endpoints and call diversion can help maintain service where configured. Power dependencies also need consideration.

Can Hosted Telephony Work With Microsoft Teams?

Gamma offers Teams calling options. Vision can help you compare hosted telephony and Teams Phone approaches against your requirements.

How Much Does Hosted Telephony Cost?

Pricing depends on users, features, devices, calling plans and connectivity. Vision can provide a proposal based on your required setup.

Build a Clearer Plan for Business Calling

Explore hosted telephony shaped around your current system, users and sites.

Contact Vision